Delete your multilecture account

This page is for the multilecture website and the multilecture app for Android and iOS.

How to delete your account

1. In the app: open Profile, tap Delete account, then enter the code we email you.
2. On the web: sign in, open Profile (or this page), choose Delete account, then enter the code we email you.
3. By email: write to stroomup@gmail.com from the address on your account and ask us to delete it. We'll do it within 30 days.

What is deleted

Deletion is immediate and can't be undone. We delete your profile (name, email address, username, photo and bio), your password and Google sign-in link, your enrolments and progress, quiz and assignment answers, certificates, code, lab and document work, reviews, notifications, notification settings and the notification tokens of your phones. Comments you posted in discussions stay visible to the class but no longer show your name.

What we keep

If you've paid for a course or plan, we keep the payment records because the law requires it, together with the enrolments, grades and attendance they relate to. These are kept without your name, email, photo or other contact details, and the account is closed so nobody can sign in to it. Everything else listed above is still deleted.

Our security log keeps a record that an account was deleted, without your name or email address.